TERMS OF DELIVERY, RETURN, EXCHANGE AND CANCELLATION
Your refund, exchange and cancellation requests related to the products you have purchased are evaluated within the framework of the “Product Return and Product Exchange Procedure” determined in accordance with the Consumer Protection Law No. 6502 and the relevant regulations in order not to victimize our valued customers.
We strongly request that this procedure be followed for your satisfaction.
Below is information about the operation of the procedure.
PRODUCT DELIVERY TERMS
The product ordered will be delivered to carrier after produced. For hand made products this is 20 day from the begining of order.
PRODUCT RETURN TERMS
Returns are not accepted for overseas sales.
In the return process by cargo, the shipping cost belongs to the consumer, and counterpaid shipments will not be accepted.
Products that have not been delivered to us undamaged and complete together with the product invoice, box, packaging and standard accessories, if any, are sent back to the consumer. In this shipment, the shipping cost belongs to the consumer.
TERMS OF PRODUCT CHANGE
The products whose replacement is requested may be replaced within fourteen (14) days from the date of delivery of the product by specifying the reason for the change, provided that they have not been used, destroyed and the resalability of the product has not been impaired. In order for a product change to be made, it is necessary to submit the invoice for the product or the product replacement card issued by the company for that product.
There is no product exchange in overseas sales.
In case of exchanges with cargo, the shipping cost belongs to the consumer, and counter-paid shipments will not be accepted.
Products that have not been used, destroyed and not delivered to us with the resalability of the product intact, products that have not been submitted to an invoice or exchange card are sent back to the consumer. In this shipment, the shipping cost belongs to the consumer.
ONLINE ORDER CANCELLATION CONDITIONS
If your paid product order has not been shipped yet, you can perform the cancellation process. For this purpose, you must provide information about the product order that you canceled before the “Delivered to Cargo” information of your order is notified to you by e-mail. Please contact with whatsapp: +90 533 457 9956